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Online engagement tools enable you to reach a large number of community members in an instant. But not everyone is so simple to reach. Here, we meet four local governments using low- and no-tech engagement methods like WhatsApp, SMS, in-person visits, and the good old telephone to ensure the underheard voices in their community get a chance to have their say.
Grand Paris Sud (346,826 inhabitants), an intercommunal structure south of Paris, decided to pull up its sleeves and work towards progress. In the spirit of democracy, they chose to seek the opinions of those who know best: the citizens.