While the full participation ladder is made up of various methods for community engagement, sometimes local government projects simply necessitate a fast and decisive turnaround when consulting residents and other stakeholders. And that goes two ways, with residents also wanting options to engage with fellow community members’ ideas and see a more direct line of influence on local decision-making.
At CitizenLab, we believe that a combination of synchronous and asynchronous participation opportunities make for the most qualitative processes. Before Covid shook the world, these synchronous opportunities were mostly happening offline.