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Enhance decision-making and build trust in your community by engaging large audiences with one centralised tool, streamlining project management, and improving input analysis.
Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital community engagement platform.
Newham recently evaluated their Community Assemblies initiative, now known as People Powered Places. This article outlines a summary of the report’s key insights and ideas for future improvement. Read on to kindle fresh ideas for invigorating engagement within your own community!
Havant Borough embarked on an ambitious journey to involve residents in creating its Local Plan: “Building a Better Future”. Apart from getting valuable insights from as many people as possible, the team also wanted to set the stage for continuous engagement. By leveraging the CitizenLab platform, Havant was able to set up a more collaborative, inclusive, and efficient process.
Is a public consultation on a topic as sensitive as waste collections a recipe for disaster? It doesn’t have to be. Wokingham Borough Council proves that with well-designed engagement and communication strategies, you don’t need to fear getting overwhelmed by a flood of – potentially negative – reactions. Here’s how their team made a public consultation on a new waste collection strategy a success.
At Go Vocal, impact isn’t just an afterthought - it’s a core part of our business.
governments and organisations of all sizes have worked with us across 20 countries
projects have been launched across various policy areas: from planning, housing and climate action to transportation and participatory budgeting.
residents have engaged on our platform to shape the future of their communities by engaging in their local communities.
"By using our online engagement platform for this consultation, we knew we would be able to reach more residents in a more cost-effective way than by doing anything else.”
"The Go Vocal platform has extensive information-sharing capabilities. In addition, the ability for residents to comment on the ideas and start a discussion sparks lively conversations.”
“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
We've never had more tools to connect with our communities and countless promise to “revolutionise” community engagement. Yet, a paradox exists: too many engagement initiatives still fall short. What's the missing ingredient? In 2025, it's understanding the five critical features that drive genuine connection and lasting impact.
Are you considering a community engagement and consultation platform but unsure how to navigate the process? Or are you already using a platform and feel it’s time to gauge the market again and ensure your solution is as future-proof as possible? This guide will help you navigate the procurement process efficiently and choose the engagement solution that best suits your organisation’s needs.
Surveys are the “bread and butter” of consultation and engagement work - and in recognition we’ve recently made improvements to our native survey tool. However, there is an art to asking the right questions in the right sequence and with the right prompts. After all, we don’t want residents to abandon the process due to frustration or have gaps in our understanding of the issues. And there are some subtle differences between online and offline designs that need to be accounted for. So, at a time when consultations have been challenged in court over a single dubious question or the lack of a key questions, getting things right is paramount. What are the necessary ingredients for creating a good resident experience with such a blunt tool? How can we avoid clouding issues? Join us for the answers.
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