
We've never had more tools to connect with our communities and countless promise to “revolutionise” community engagement. Yet, a paradox exists: too many engagement initiatives still fall short. What's the missing ingredient? In 2025, it's understanding the five critical features that drive genuine connection and lasting impact.
The impact of communications work can sometimes be hard to quantify – and if you’re tight on budget, you might be wondering how to justify the cost. Here, we meet 2 local governments whose sharp engagement project branding has led to more inclusive participation in their communities.
Governments are increasingly recognising the value of petitions. This engagement method empowers residents to shape policies directly, leaning on their unique insights and lived experiences. However, implementing a petitions process isn't as simple as flipping a switch. Success requires thoughtful planning, internal buy-in, and the right tooling.