Surveys are one of the most popular engagement methods governments use to obtain in-depth insights. For instance, data from Go Vocal shows that 35% of all engagement projects involve a survey. 

And with good reason: they are particularly effective in the early phases of decision-making, aiding in understanding complex issues, and are not too difficult to set up. Usually, they also garner the highest participation rates. 

However, relying heavily on surveys can lead to unintended consequences, with survey fatigue being a primary concern. 

Think of all the other organisations who offer surveys– residents might be asked to participate in too many surveys. This high volume highlights the need for thoughtful survey design to maintain engagement and avoid overwhelming residents.

In this article, we look at the different types of survey fatigue and share some best practices on how they can be avoided.

Understanding survey fatigue

What is survey fatigue?

Survey fatigue happens when community members become uninterested in completing surveys due to overexposure or the perception that their input has little, or worse, no impact. 

This can undermine the effectiveness of community engagement efforts, affecting the quality and quantity of data you collect. When community members feel overwhelmed or disengaged, their willingness to participate reduces, leading to skewed data that doesn’t accurately reflect their sentiments or needs.

Moreover, survey fatigue can manifest in various ways, such as shortened responses, incomplete surveys, or outright refusal to participate in future surveys, creating a vicious cycle of disengagement. 

To combat this as a local government, you must prioritise effective communication strategies that emphasise the importance of community input and demonstrate how feedback directly influences policy and decision-making. Additionally, the design and frequency of surveys play a crucial role in mitigating survey fatigue. 

Types of survey fatigue

Survey fatigue can manifest in several forms, impacting both the respondents' willingness to engage and the accuracy of the feedback collected. Recognising these types helps in designing better surveys and maintaining high response rates.

• Response fatigue: This occurs when respondents are asked to complete too many surveys in a short time span, leading to a decline in enthusiasm and engagement.
• Question fatigue: Often caused by lengthy surveys filled with repetitive or complicated questions, respondents may begin to feel frustrated or bored, resulting in careless answers or abandoning the survey altogether. 
• Topic fatigue: If surveys cover similar topics repeatedly, community members may feel that their opinions are not valued or that they are being asked to provide feedback on issues without seeing any progress or results.

Luckily for you, we’ve also got an article on designing surveys and formulating survey questions. It outlines how to optimise your survey's length, create a solid structure, and draft questions that truly capture the pulse of your community.

What causes survey fatigue?

Multiple factors contribute to survey fatigue, often stemming from both the design of surveys and the relationship you have with your community. Understanding these causes can help you craft more appealing and effective surveys.

Watch out for:

• Overwhelming volume: Community members might receive multiple surveys from various government departments, leading to an overload of requests for feedback. This can lead to even essential surveys being disregarded.
• Unaligned with one’s interests or priorities: The perceived relevance of the survey significantly influences participation. Tailoring surveys to reflect community priorities and current issues can foster a sense of ownership and encourage more residents to share their insights. 
• Poor survey design: Surveys that are excessively long or complex discourage completion. If respondents find a survey tedious or confusing, they are less likely to provide thoughtful responses.
• Lack of follow-up: When community members do not see the results or impact of their input, they may feel their feedback is inconsequential, leading to apathy towards future surveys.
• Perception of window-dressing: The timing of survey distribution also plays a crucial role in participation rates. Surveys sent during peak times, such as holidays or major local events, may be overlooked or ignored, further contributing to the feeling that residents feel their opinions are actually not considered that important.

Consequences of survey fatigue

The implications of survey fatigue can be significant, affecting both the quality of data collected and the overall relationship with your community.

We see three main issues:

• Inaccurate data: When responses are rushed or uninformed, the data collected can be misleading. This often results in decisions made on poor information, negatively impacting community initiatives.
• Decreased participation: Community members who experience survey fatigue may opt out of future surveys entirely, leading to a downward spiral of engagement and response rates.
• Diminished trust: If residents feel their input does not lead to tangible outcomes, this can erode trust in local government, making future engagement efforts even more challenging.

7 tips to avoid survey fatigue

Implementing strategies to prevent survey fatigue is crucial for maintaining high engagement levels and ensuring that community feedback is both frequent and valuable. Here are some practical tips to combat survey fatigue for local government officials:

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1. Limit the number of surveys: Coordinate with different departments to reduce the number of surveys dispatched to residents. Consider launching consolidated surveys that address multiple topics at once, which can minimise the frequency of requests.
2. Be mindful of survey length: Keep surveys concise. Aim for a completion time of under 10 minutes whenever possible. Make every question count by focusing on quality over quantity.
3. Enhance survey design: Use clear, simple language and logical flow in survey questions. Incorporate multiple-choice formats or visual elements to make the survey engaging and easy to navigate.
4. Ask the right questions: This might seem obvious, but writing good survey questions can take a little time to perfect. In this article, you can read more about how to formulate questions. 
5. Communicate outcomes: After data collection, share the results with participants. Highlight any changes or actions based on survey feedback to reinforce the relationship and show that their voices matter.
6. Incentivise participation: Consider offering small incentives, such as gift cards or public recognition, for survey completion. This can motivate community members to engage rather than make them feel obligated.
7. Foster a culture of appreciation: Regularly featuring community members and their feedback in newsletters or community events can create a positive feedback loop where residents feel valued and are more likely to participate in future projects.

Don’t let survey fatigue mess with your engagement projects

Survey fatigue is a real challenge for local governments aiming to engage community members meaningfully. By understanding what survey fatigue is, its causes, types, and consequences, you can better strategise engagement efforts. The tips provided will not only help avoid survey fatigue but also foster a stronger bond with your community.

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