Unify your resident engagement efforts with a single, centralized platform. Replace fragmented tools and siloed processes to make informing and engaging residents easier while offering a wide range of participation methods. Empower your team to collaborate seamlessly, gather actionable feedback, and confidently make data-driven decisions.
Go Vocal’s engagement platform is designed to meet your unique challenges, offering powerful tools to streamline participation and decision-making processes. With features simplifying every step of the engagement journey, our platform empowers you to:
Create a central hub for all your community engagement projects, from informing to empowering residents, with tools covering the complete participation ladder.
Learn more about our engagement features
Enjoy an unrivaled experience for both public servants and residents, with intuitive tools that simplify engagement. Learn more about how you can configure and manage the platform and projects
Streamline your analysis process with AI, saving time and helping you better understand feedback to inform decision-making and improve engagement strategies.
Learn more about our analysis features
Our platform's Form Sync feature lets you integrate offline responses into your online platform by automatically transcribing ideas and surveys, making hybrid engagement more efficient.Meet your residents where they are while maintaining a comprehensive view of community input across all channels.
Operational efficiency goes beyond simply saving time, effort, and resources — it’s also about delivering a better experience for residents. Our platform helps you streamline workflows through standardization and automation, leading to more satisfied staff and engaged communities.
Gone are the days of being buried in spreadsheets and uncertainty about decisions.
Be more confident about decisions and close the feedback loop more efficiently. With just a few clicks, you can send email notifications and effortlessly share in-platform-generated reports with the community, staff, and elected officials.
Our platform adapts to your resident engagement needs. Whether you’re a small department just starting out or a large organization managing city-wide initiatives, we have a plan that supports your goals and ensures successful community engagement. Begin your journey to better community engagement with Go Vocal.
For occasional use with essential tools to make a project a success
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For organizations that centrally manage multiple engagement projects
Everything in Essential plus
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For organizations with departments decentrally executing projects
Everything in Standard plus
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For organizations aiming to embed engagement within their infrastructure.
Everything in Premium plus
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Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital community engagement platform.
Faced with the daunting task of allocating $250 million as part of the Rams settlement fund, the City of St. Louis and the Board of Aldermen embarked on an ambitious digital community engagement strategy to involve residents in the fund allocation process from the start.
Localized flooding and poor stormwater drainage can significantly disrupt communities, causing problems from road and property damage to safety issues due to hydroplaning. In a city like Lancaster, stormwater management is particularly important as they run on a combined sewer system, meaning it collects and transports both domestic sewage and rainwater from the City’s storm drains into a single system of pipes – meaning, these pipes have a lot of work to do! As part of their collaboration with the Environmental Protection Agency (EPA) on their larger Green Infrastructure project, the City of Lancaster is seeking to improve their community’s stormwater management quality.
By definition, comprehensive plans are complex, long-range, and broad in scope. The planning and engagement processes for these plans often take over two years to complete. This can make it difficult to establish and maintain meaningful engagement with community members throughout the process. Using CitizenLab’s user-friendly and accessible online engagement platform, the City of Seattle’s Office of Planning and Community Development (OPCD) reached thousands of residents in their planning process over 2022, all while supporting their goal for inclusive and equitable engagement.
Here’s what clients say about Go Vocal
“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
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