At the core, we provide an intuitive and user-friendly digital engagement platform. We also know that because of the nuances of engagement projects, you might sometimes benefit from a participation specialist to lean on. That’s where our expertise comes into play. Go Vocal clients benefit from extensive training, advice, and support from a dedicated expert to make the most of their platform and projects.
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When you join our Go Vocal client community, you’re assigned a dedicated Government Success Manager as your main point of contact. They will empower and enable you to use our platform and its features to create and manage your engagement projects confidently. Partnering with Go Vocal also connects you to a global community of participation practitioners through our Community Platform. It is a dedicated space for you to engage with peers, get inspired, ask questions, and stay updated on projects worldwide.
We have developed a thorough onboarding process. Based on your chosen plan, we combine sessions or offer separate ones to go into greater detail, based on your needs.
We start with a kick-off where you get to know your Government Success Manager. Together, you will discuss collaboration and look at the rest of the onboarding process.
In this session, you’re introduced to the main concepts of community engagement, discuss the scope of your platform, define your engagement strategy, and get a comprehensive overview of all the resources and support.
Before this session, you will be invited to set up your platform and prepare for the training sessions by watching tutorials. During the session, we design your first project(s) together.
Before this session, you will be invited to set up your platform and prepare for the training sessions by watching tutorials. During the session, we design your first project(s) together.
Depending on your plan, we meet up a certain number of times to discuss your platform’s performance and finetune your engagement strategy.
North American Government Success Manager
Government Success Manager Belgium
Government Success Director LatAm
Government Success Manager UK
Senior Government Success Manager DACH
Government Success Manager The Netherlands
Government Success Manager France
When you join our client community, you will get assigned a dedicated Government Success Manager. Drawing from their experience assisting clients, they will ensure you're comfortable and proficient with our platform and share insights from the engagement projects of other governments and organizations.
With Go Vocal, you can create tailored engagement journeys that mix various methods from our complete toolbox, all in one place.
Go Vocal fosters seamless collaboration and project management, ensuring your team can keep discussions focused and productive.
Thanks to Go Vocal’s AI and reporting features, your focus can shift from data crunching to responsive policy-making.
“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
