Climate change and population growth are placing unprecedented pressure on cities and ecosystems. To effectively address these challenges, cities must place people and their needs at the center of decision-making by engaging across a broad range of topics such as housing, mobility, waste management, energy, natural systems, food, land use, and green spaces.

Go Vocal's engagement platform can play a crucial role in enhancing the health and well-being of residents, ensuring climate justice, and building resilience for a sustainable future by:

Promoting equitable, inclusive engagement.
Streamlining multi-stakeholder engagement.
Maintain engagement throughout extended processes.
Making hybrid engagement efficient by combining offline and online responses.

Why experts in Environment & Sustainability love Go Vocal

A toolbox across the full IAP2 spectrum

Interactive maps with ESRI integration, document annotation, surveys, and 10+ other engagement methods
Streamline hybrid engagement with easy data digitization

Reduced participation barriers

Leverage AI-powered translation with human editing options
Inclusive design ensures accessibility for all users, meeting WCAG 2.2 AA standards
Residents can follow their preferred projects, topics, and proposals to get automated (email) notifications.

Faster and better insights

Easily digitize offline captured feedback
24/7 clear insights through advanced dashboards
Built-in AI to organize and analyze community input up to 50% faster

Learn more about our platform

Case studies

500+ local governments trust Go Vocal with their community engagement projects.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

constructive engagement on a contentious topic

City of Benicia, CA

Population:

30,000

Supporting the City of Benicia, CA, in constructive engagement on a contentious topic

The City of Benicia faced a significant challenge in developing an industrial safety ordinance to regulate a local oil refinery. This was a highly polarizing issue, with conflicting concerns about public health and safety, and the economic impact on the community. Della Olm, Management Analyst & Fire PIO, discusses the city’s efforts to create a space for constructive dialogue, inclusive engagement, and transparency, and how Go Vocal’s engagement platform helped.

How community engagement reimagined public spaces in Philadelphia

Philadelphia, PA

Population:

6,245,000

How community engagement reimagined public spaces in Philadelphia

From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.

Lancaster, PA

Population:

57,000

How Lancaster, PA is improving their stormwater management

Localized flooding and poor stormwater drainage can significantly disrupt communities, causing problems from road and property damage to safety issues due to hydroplaning. In a city like Lancaster, stormwater management is particularly important as they run on a combined sewer system, meaning it collects and transports both domestic sewage and rainwater from the City’s storm drains into a single system of pipes – meaning, these pipes have a lot of work to do! As part of their collaboration with the Environmental Protection Agency (EPA) on their larger Green Infrastructure project, the City of Lancaster is seeking to improve their community’s stormwater management quality.

Real Customers, Real Results

Here’s what clients say about Go Vocal

See all case studies

“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

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Milzy Carrasco

Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

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Chelsey Aprill

Communication Manager, City of Allen

Chelsey Aprill

Communication Manager, City of Allen

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)

Digital Services Team Leader (Stirling, UK)

Mixed resources

See all resources

Guide

The beginner’s guide to digital community engagement

This guide will walk you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement initiative is key to its success.

Blog

Community engagement for environmental justice and sustainability

On everything from clean water and waste management to access to sustainable transportation, it is crucial to put environmental justice at the forefront of your sustainability plans, and community engagement can be an essential tool to achieving this.

Webinar

Blending offline & online community engagement

Online community engagement provides local governments with a single hub to collect, share, and discuss resident feedback and ideas. But how can you reach those who aren't online? In this webinar, we sat down with Milzy Carrasco, Director of Community Engagement for Lancaster, PA and Rebecca Woodbury, who runs The Department of Civic Things, to discuss how local governments can combine online and offline community engagement to reach more people, build trust, and make more strategic and equitable decisions. From survey design to pop-up workshops, our guests discussed the specific tactics they've used in their communities to ensure traditionally under-heard groups have a say in online participation initiatives. We also looked ahead and discuss the importance of engagement when allocating ARP funding.

Bring your community with you on the journey to a green and sustainable future

Why experts in Environment & Sustainability love Go Vocal

A toolbox across the full IAP2 spectrum

Reduced participation barriers