From initial concept development to project completion, Go Vocal's platform supports meaningful engagement at every step of your project and empowers you to involve community members in shaping the places they live, play, and work in.

From a comprehensive plan to a revitalization project, planners and placemaking experts count on Go Vocal to:

Simplify resident engagement in a geospatial context.
Identify and track user interactions and locations.
Maintain engagement throughout extended processes.
Efficiently collect in-context feedback on lengthy documents.

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Why planners and placemaking experts love Go Vocal

A complete toolbox for insightful engagement across the full IAP2 spectrum

Interactive maps, document annotation, surveys, and 10+ other engagement methods
Streamline hybrid engagement workflows with easy data digitization
Dynamic timeline featuring project phases with automated participant notifications

ESRI integration and GIS file uploads

Seamlessly integrates with ESRI for enhanced mapping and data visualization capabilities.

Faster and better insights

24/7 clear insights through advanced dashboards
Built-in AI to organize and analyze community input up to 50% faster
Create and share impactful reports with our easy-to-use report builder

Learn more about our platform

Case studies

500+ local governments trust Go Vocal with their community engagement projects.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

constructive engagement on a contentious topic

City of Benicia, CA

Population:

30,000

Supporting the City of Benicia, CA, in constructive engagement on a contentious topic

The City of Benicia faced a significant challenge in developing an industrial safety ordinance to regulate a local oil refinery. This was a highly polarizing issue, with conflicting concerns about public health and safety, and the economic impact on the community. Della Olm, Management Analyst & Fire PIO, discusses the city’s efforts to create a space for constructive dialogue, inclusive engagement, and transparency, and how Go Vocal’s engagement platform helped.

How community engagement reimagined public spaces in Philadelphia

Philadelphia, PA

Population:

6,245,000

How community engagement reimagined public spaces in Philadelphia

From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.

How Struthers engaged with youth and seniors in city plan

Struthers, OH

Population:

10,000

How Struthers engaged with youth and seniors in city plan

“The people are listening.” Creating a city’s inaugural comprehensive plan is a daunting task. Comprehensive planning requires the collaboration of a wide variety of community stakeholders, and affects every resident in a community. Seeking to craft a vision for a revitalized Struthers, local officials in the city’s planning department and their partner Samantha Yannucci (Director of Planning and Community Development of KO Consulting of Ombud) have been working hard to ensure that this plan is inclusive and representative of their entire community by going directly to their residents with a range of innovative methods.

Real Customers, Real Results

Here’s what clients say about Go Vocal

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“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

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Milzy Carrasco

Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

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Chelsey Aprill

Communication Manager, City of Allen

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

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City of Seattle

Office of Planning & Community Development (WA, USA)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)

Digital Services Team Leader (Stirling, UK)

Mixed resources

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Guide

The beginner’s guide to digital community engagement

This guide will walk you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement initiative is key to its success.

Blog

Community engagement for environmental justice and sustainability

On everything from clean water and waste management to access to sustainable transportation, it is crucial to put environmental justice at the forefront of your sustainability plans, and community engagement can be an essential tool to achieving this.

Webinar

Go Vocal x Konveio Partnership: A journey through the planning lifecycle

Go Vocal and Konveio have teamed up to ensure local governments can match the right communications and engagement tools to each part of a project lifecycle. Local governments can now do it all; launch a project using Go Vocal's engagement tools; refine early drafts or mockups using Konveio's embedded document engagement platform; and then communicate out findings and reports, all in one place.

Build sustainable, inclusive, and liveable communities

Why planners and placemaking experts love Go Vocal

A complete toolbox for insightful engagement across the full IAP2 spectrum

ESRI integration and GIS file uploads