Tailor your engagement strategies using Go Vocal’s engagement platform, a complete toolbox for insightful engagement across the full IAP2 spectrum. No matter where you are on your engagement journey, we're with you every step of the way, ensuring you build meaningful connections with your community.

From a comprehensive plan to a neighborhood revitalization project, hundreds of peers in other cities count on Go Vocal to:

Adapt visually to your brand, building trust across all channels
Foster inclusive and equitable participation by embracing diverse languages and abilities
Centralize communications and engagement tools for multiple departments
Keep residents informed and continuously engaged in projects

Why engagement and communications practitioners love Go Vocal

A toolbox across the full IAP2 spectrum

Customize your platform with your branding, design elements
Create engaging projects with our easy-to-use content builder
Direct participants to specific project pages for focused engagement

Reduced participation barriers

Leverage AI-powered translation with human editing options
Inclusive design ensures accessibility for all users, meeting WCAG 2.2 AA standards
Residents can follow their preferred projects, topics, and proposals to get automated (email) notifications.

Faster and better insights

Easily digitize offline captured feedback
24/7 clear insights through advanced dashboards
Built-in AI to organize and analyze community input up to 50% faster

Learn more about our platform

Case studies

500+ local governments trust Go Vocal with their community engagement projects.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

constructive engagement on a contentious topic

City of Benicia, CA

Population:

30,000

Supporting the City of Benicia, CA, in constructive engagement on a contentious topic

The City of Benicia faced a significant challenge in developing an industrial safety ordinance to regulate a local oil refinery. This was a highly polarizing issue, with conflicting concerns about public health and safety, and the economic impact on the community. Della Olm, Management Analyst & Fire PIO, discusses the city’s efforts to create a space for constructive dialogue, inclusive engagement, and transparency, and how Go Vocal’s engagement platform helped.

st louis rams settlement funds community engagement case

St. Louis, MO

Population:

318,172

St. Louis collects and analyzes ideas from 7,000+ residents on allocating settlement funds to shape resident-driven change

Faced with the daunting task of allocating $250 million as part of the Rams settlement fund, the City of St. Louis and the Board of Aldermen embarked on an ambitious digital community engagement strategy to involve residents in the fund allocation process from the start.

Lancaster, PA

Population:

57,000

How Lancaster (PA) combines offline and online community engagement

How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.

Real Customers, Real Results

Here’s what clients say about Go Vocal

See all case studies

“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

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Milzy Carrasco

Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

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City of Seattle

Office of Planning & Community Development (WA, USA)

City of Seattle

Office of Planning & Community Development (WA, USA)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)

Digital Services Team Leader (Stirling, UK)

Mixed resources

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Guide

How to create a communications plan for community engagement

Get more people engaged in your city’s projects and on your platform. This guide will teach you the basics of setting up a communications plan for your community engagement efforts.

Blog

5 basics of a good communications plan for community engagement projects

Whether you’re looking to launch a project, are already running one, or have reached the report-out phase, a strong communications plan will help drive the success of your efforts. In this article, we discuss the five basic principles of a good communications plan for your community engagement efforts.

Webinar

How to Market and Promote your Online Community Engagement Projects

Your community engagement website is up and running, but how do you get people to use it? In this webinar, we'll explore effective strategies for promoting and marketing your online engagement platform to ensure you're reaching as many community members as possible. Learn how to effectively promote and market your online community engagement website and increase participation and engagement from your community members.

Centralize engagement and foster an insightful, constructive dialogue

Why engagement and communications practitioners love Go Vocal

A toolbox across the full IAP2 spectrum

Reduced participation barriers