From bolstering public safety to driving community growth, residents are key to shaping local change that balances progress with preservation. At the same time, their support is crucial to ensure safety measures are embraced, not resisted. But in today's polarized world, bringing people together might feel like an uphill battle.

Go Vocal’s engagement platform turns boots-on-the-ground conversations into actionable insights by:

Streamlining multi-stakeholder engagement, from neighborhood associations to expert committees.
Having data to understand who participants are and what they care about
Enabling constructive dialogue, even on contentious issues.
Making hybrid engagement efficient by combining offline and online responses.

Why experts in neighborhoods and public safety love Go Vocal

Streamlined community management and outreach

Define roles and responsibilities with clear admin and project manager permissions
Gather valuable participant data through customizable registration forms
Segment and engage your audience with targeted messaging and projects

Constructive and respectful interactions

Create a safe and respectful community environment
Provide all the necessary information through various formats for thoughtful, nuanced participation
Protect against harmful content and maintain platform integrity

Collaboration from the street to screen

Easily digitize offline captured feedback
Promote and manage events with ease
Spark innovation and collaboration with idea-sharing tools

Learn more about our platform

Case studies

500+ local governments trust Go Vocal with their community engagement projects.

Explore our case studies to discover tips and best practices from successful initiatives leveraging our digital platform.

constructive engagement on a contentious topic

City of Benicia, CA

Population:

30,000

Supporting the City of Benicia, CA, in constructive engagement on a contentious topic

The City of Benicia faced a significant challenge in developing an industrial safety ordinance to regulate a local oil refinery. This was a highly polarizing issue, with conflicting concerns about public health and safety, and the economic impact on the community. Della Olm, Management Analyst & Fire PIO, discusses the city’s efforts to create a space for constructive dialogue, inclusive engagement, and transparency, and how Go Vocal’s engagement platform helped.

st louis rams settlement funds community engagement case

St. Louis, MO

Population:

318,172

St. Louis collects and analyzes ideas from 7,000+ residents on allocating settlement funds to shape resident-driven change

Faced with the daunting task of allocating $250 million as part of the Rams settlement fund, the City of St. Louis and the Board of Aldermen embarked on an ambitious digital community engagement strategy to involve residents in the fund allocation process from the start.

How community engagement reimagined public spaces in Philadelphia

Philadelphia, PA

Population:

6,245,000

How community engagement reimagined public spaces in Philadelphia

From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.

Real Customers, Real Results

Here’s what clients say about Go Vocal

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“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams! Today we have a centralized place where we can see community responses and assign people across departments to be administrators on projects. Now we’re engaging across departments and coming together to share best practices between teams.”

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Milzy Carrasco

Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

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Chelsey Aprill

Communication Manager, City of Allen

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

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City of Seattle

Office of Planning & Community Development (WA, USA)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)

Digital Services Team Leader (Stirling, UK)

Mixed resources

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Guide

The beginner’s guide to digital community engagement

This guide will walk you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement initiative is key to its success.

Blog

Community engagement for environmental justice and sustainability

On everything from clean water and waste management to access to sustainable transportation, it is crucial to put environmental justice at the forefront of your sustainability plans, and community engagement can be an essential tool to achieving this.

Webinar

Navigating Polarizing Issues With Effective Community Engagement

Discover how the City of Benicia enhances traditional engagements through the digital platform Engage Benicia, fostering dialogue and rebuilding trust amid polarizing community issues. Learn strategies for navigating contentious topics, promoting transparency, and facilitating inclusive dialogue to shape policies that reflect diverse perspectives.

Create thriving, safer neighborhoods

Why experts in neighborhoods and public safety love Go Vocal

Streamlined community management and outreach

Constructive and respectful interactions