CitizenLab is now Go Vocal! Click here to read about our evolution.

The only platform you need for meaningful community engagement

Enhance decision-making and build trust in your community by engaging large audiences with one centralized tool, streamlining project management, and improving input analysis.

Rated #1 participation platform
by People Powered
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 Trusted by 500+ local governments and organizations

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Discover Go Vocal for...

Planners

Local government

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Central government and ministries

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NHS and healthcare organisations

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Local Planning Authorities

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Our impact in numbers

At Go Vocal, impact isn’t just an afterthought - it’s a core part of our business.

500+

governments and organisations of all sizes have worked with us across 20 countries

25,000+

projects have been launched across various policy areas: from planning, housing and climate action to transportation and participatory budgeting.

1,500,000

residents have engaged on our platform to shape the future of their communities by engaging in their local communities.

Real customers, real results

Here’s what clients say about Go Vocal

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"By using our online engagement platform for this consultation, we knew we would be able to reach more residents in a more cost-effective way than by doing anything else.”

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Simon Dale
Interim Director of the Department of Place and Growth, Wokingham
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"The Go Vocal platform has extensive information-sharing capabilities. In addition, the ability for residents to comment on the ideas and start a discussion sparks lively conversations.”

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London Borough of Newham
Resident Engagement and Participation team
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“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

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Chelsey Aprill
Office of Planning & Community Development (WA, USA)
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“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Stirling Council (UK)
Digital Services Team

 Awards & recognitions

Award-winning and backed by a community of 500+ satisfied local governments and organisations, Go Vocal is at the forefront of the GovTech landscape with our community engagement platform.

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 "The digital infrastructure that enables municipal governments to connect with their citizens."

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 Celebrating leaders combining profit and purpose to help achieve the United Nations Global Goals.

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 Winner in the "Governments & Citizen engagement" category

The #1 community engagement platform —
independently ranked, trusted by 500+ local authorities

Engage more residents and turn input into insights – all with one platform

Go Vocal empowers councils to streamline both mandatory consultations and wider engagement efforts. Replace fragmented tools with a unified system that helps you gather more representative input, make workflows more efficient, and level up analysis and reporting.

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Check out our new Community Monitor feature!

Transform your resident satisfaction tracking from costly sporadic snapshots into a resource-efficient, always-on stream of insights.
Learn more
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Introducing continuous feedback + smarter AI analysis.
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Engagement isn’t broken – but the way it’s being done often is

Disengagement from
unheard voices

Residents feel disengaged because their input seems to make no difference. This cynicism stems from engagement failing to reach diverse communities and prior feedback being ignored.

Too many tools, 

too little connection

Planning uses one platform, Communications another, and Youth Services something else entirely. Staff duplicate work, data ends up scattered, and valuable time is lost chasing updates or piecing insights together.

Overwhelmed by input, missing the insights

Whether it’s thousands of survey responses or flipchart notes from workshops – teams spend days sorting through spreadsheets, summarising feedback. Turning input into something usable is exhausting.
A comprehensive community engagement platform built for councils, trusted by communities.

How Go Vocal helps you meet your consultation obligations – and go beyond

Enabling you to collect all resident input, no matter how it's shared

Expand participation beyond the usual suspects by integrating multiple engagement methods – online, offline, and everything in between:
  • Centralise statutory and non-statutory engagement in one platform
  • Run surveys, map input, collect ideas, prioritise budgets – online and offline
  • Transcribe in-person input and paper notes to create a full picture
Engage more residents
93%
of clients say our platform helps to engage more people

Streamlinine engagement workflows

Go Vocal replaces the patchwork of tools so you can simplify workflows and connect departments around a shared approach:
  • Launch, manage, and report on projects with ease
  • Support cross-team collaboration with shared tools
  • Keep everything from early consultation to final reporting in one place
Move forward faster
87%
of clients report improved workflows

Improve input analysis and reporting

Turn input into insights that meet reporting standards and help your council make better-informed decisions:
  • Use AI to detect key themes and sentiment
  • Monitor representation and performance
  • Export professional reports in minutes for councillors, residents, or regulators
Waste less resources on analysis
and reporting
87%
of clients agree our platform improves the input analysis and reporting

What local authorities with our platform

Testimonials and milestones that matter

Dive into our case studies
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Newham achieves
400+%
growth in resident engagement
Read the case study
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"By using our online engagement platform for this consultation, we knew we would be able to reach more residents in a more cost-effective way than by doing anything else.”

Simon Dale
Interim Director of the Department of Place and Growth, Wokingham

"The Go Vocal platform has extensive information-sharing capabilities. In addition, the ability for residents to comment on the ideas and start a discussion sparks lively conversations.”

London Borough of Newham
Resident Engagement and Participation team
Wokingham Borough engages
9,000+
residents
Read the case study
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Our Government Success Managers were rated
8.6/10
for their dedicated support
Go Vocal helped Havant
cut complexity and boost participation
in Local Plan consultation
Read the case study
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“In addition to increasing the quantity of participants, we were able to improve the quality of our community conversations by answering direct questions and responding to concerns promptly, before misinformation and rumor mills could overtake the dialogue.”

Chelsey Aprill
Office of Planning & Community Development (WA, USA)

Beyond our technology, 

our approach sets us apart

We work with you, 

not just sell to you

We offer strategic advice that help you shift from project-based participation to a sustained culture of engagement.

Founders at the helm.
Clients at the core

As a founder-led company, we remain agile, client-driven, and focused on constant innovation. Our dynamic roadmap evolves with your needs.

500+ local authorities
growing together

When you partner with Go Vocal, you’ll join a growing network of UK and international engagement practitioners, learning from shared challenges, real successes, and new ideas.

Go Vocal for

Planners

NHS and healthcare organisations

Ensure better service delivery and health outcomes through comprehensive public engagement
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Planners

Central government and ministries

Use our platform to gather feedback on public services, foster constructive debate, or build awareness around national topics
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Planners

Local government

Councils across the UK successfully streamline their engagement efforts, from early involvement to statutory consultations
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Planners

Local Planning Authorities

Make public participation in local planning more interactive, efficient, and meaningful.
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Join us in bringing our community engagement vision to life

We believe engagement should be at the heart of governance – inclusive, efficient, and impactful. That’s why we’re building an ecosystem of tools that empower local authorities.

  • Engagement, everywhere: Residents want to be heard on their terms. We make it possible to connect across channels.
  • Bringing it all together, so you can move forward: Say goodbye to silos. We bring everything together so your team can focus on listening, not logistics.
  • Insights that drive action: Data shouldn’t be a barrier – it should be a bridge. We directly put powerful insights into your hands so you can make decisions with confidence.

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