Engagement isn’t broken – but the way it’s being done often is

Disengagement from
unheard voices
Residents feel disengaged because their input seems to make no difference. This cynicism stems from engagement failing to reach diverse communities and prior feedback being ignored.

Too many tools,
too little connection
Planning uses one platform, Communications another, and Youth Services something else entirely. Staff duplicate work, data ends up scattered, and valuable time is lost chasing updates or piecing insights together.

Overwhelmed by input, missing the insights
Whether it’s thousands of survey responses or flipchart notes from workshops – teams spend days sorting through spreadsheets, summarising feedback. Turning input into something usable is exhausting.